1. Where are GK Chattels products made?
Each GK Chattels piece is designed and crafted in collaboration with skilled artisans who share our dedication to quality and timeless design. Our ceramics, marble, and home décor collections are produced in limited quantities to ensure craftsmanship, character, and exclusivity.
2. What materials do you use?
We work primarily with fine ceramic, natural marble, and select décor materials chosen for their elegance, durability, and distinctive beauty. Minor variations in color, veining, or texture are natural and celebrated as part of each piece’s individuality.
3. Are your products handmade?
Yes — many of our designs are handcrafted or hand-finished by artisans. Each item carries subtle marks of its making, reflecting authenticity and attention to detail.
4. How long does delivery take?
All orders are dispatched within 3–5 working days across Pakistan. Please note that we do not offer international delivery at this time.
5. What are the delivery charges?
We offer nationwide delivery at a flat rate of PKR 350.
6. How can I track my order?
Once your order has been dispatched, you will receive a confirmation message with your tracking details.
7. What payment methods do you accept?
We currently accept Cash on Delivery (COD) and Bank Transfer.
8. What is your exchange or refund policy?
We offer an exchange policy for items that arrive damaged or defective, provided they are reported within 48 hours of delivery. Please note that we do not offer refunds at this time.
9. How should I care for my GK Chattels pieces?
To preserve their beauty, clean your pieces gently with a soft cloth and mild soap. Avoid abrasive cleaners, harsh chemicals, or extreme temperatures. For marble, wipe spills promptly to maintain its natural sheen.
10. How are GK Chattels products packaged?
Every GK Chattels product is packed using premium, safe, and secure packaging. Each item is carefully placed in a protective styrofoam box, which is then enclosed within a sturdy outer cardboard box to ensure maximum protection during transit and safe delivery to your doorstep.
11. Do you offer gift packaging?
All GK Chattels orders are thoughtfully packed in our premium protective packaging. Gift wrapping or personalized notes can be arranged upon request at the time of order.
12. What if an item I love is sold out?
Our collections are produced in limited quantities. If a piece is out of stock, you may WhatsApp us to be notified when it’s restocked or if a similar piece becomes available.
13. How can I contact GK Chattels?
For all inquiries, styling guidance, or order updates, please WhatsApp us between 10 AM – 4 PM, Monday to Friday.
We currently do not cater to phone calls to ensure all communication is properly documented and responded to efficiently.
14. Do you offer international shipping?
Yes, we ship to selected international destinations including the UAE, UK, and USA. Shipping rates and delivery timelines vary by location.
15. How are international shipping charges calculated?
Shipping is calculated based on the total weight of your order. A base rate applies for the first kilogram, with an additional charge for every extra kilogram.
16. How long will my international order take to arrive?
Delivery timelines vary by country:
- UAE: 2–3 business days (please allow up to 7 days)
- UK: 4–6 working days (please allow up to 10 days)
- USA: 5–7 business days (please allow up to 11 days)
Delays may occur due to customs or unforeseen circumstances.
17. Will I have to pay customs duties or taxes?
For certain countries (such as the USA), customs duties and taxes may apply. These are charged by local authorities and are the responsibility of the customer at the time of delivery.
18. Are shipping charges fixed?
Shipping rates are subject to change and may be revised by our logistics partners due to fuel costs or operational adjustments.
19. Can delivery take longer than expected?
While we aim to meet estimated timelines, delays can happen due to customs clearance, public holidays, or courier disruptions. We recommend allowing a buffer for time-sensitive orders.
20. How can I learn more about international shipping?
You can view detailed rates and timelines on our International Shipping page.